Return & Refund Policy

Effective Date: April 2, 2026

At Divine24hrs, we are committed to your satisfaction. If your purchase is defective, damaged, or incorrect, we offer a seamless 7-day return and replacement experience.

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7-Day Return Window

Request a return or replacement within **7 days of delivery**.

01 Eligibility for Return

To ensure a smooth process, items must meet these strict criteria:

Unused Condition

Item must be unused, unaltered, and in original condition.

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Original Packaging

Complete with original tags, accessories, and packaging.

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Proof of Issue

Clear photo or video evidence of the defect is required.

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Within Timeframe

Request initiated within 7 days of delivery.

02 Non-Returnable Items

Please note, returns cannot be accepted if:

  • The product has been used, altered, or damaged by the customer.
  • The item is returned without its original packaging or accessories.
  • The return request is made after the 7-day return period.

03 Return Process Diagram

Initiating a return is simple. Follow these steps:

1

Contact Us

Reach out to support with details.

2

Provide Info

Order ID, Reason, & Proof (Photos/Video).

3

Review

Our team assesses your request.

4

Approval

Receive shipping instructions.

04 Refunds

Method

Issued to the **original payment method** or as **store credit**.

Timeline

Processed within **5–7 business days** after inspection.