7-Day Return Window
Request a return or replacement within **7 days of delivery**.
Return & Refund Policy
Effective Date: April 2, 2026
At Divine24hrs, we are committed to your satisfaction. If your purchase is defective, damaged, or incorrect, we offer a seamless 7-day return and replacement experience.
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01 Eligibility for Return
To ensure a smooth process, items must meet these strict criteria:
Unused Condition
Item must be unused, unaltered, and in original condition.
Original Packaging
Complete with original tags, accessories, and packaging.
Proof of Issue
Clear photo or video evidence of the defect is required.
Within Timeframe
Request initiated within 7 days of delivery.
02 Non-Returnable Items
Please note, returns cannot be accepted if:
- The product has been used, altered, or damaged by the customer.
- The item is returned without its original packaging or accessories.
- The return request is made after the 7-day return period.
03 Return Process Diagram
Initiating a return is simple. Follow these steps:
1
Contact Us
Reach out to support with details.
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2
Provide Info
Order ID, Reason, & Proof (Photos/Video).
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3
Review
Our team assesses your request.
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4
Approval
Receive shipping instructions.
04 Refunds
Method
Issued to the **original payment method** or as **store credit**.
Timeline
Processed within **5–7 business days** after inspection.